Kemi Telford will accept returns on all online orders that are unworn, undamaged or defective item purchased on our site for a full refund or exchange within 14 days of receipt of your parcel.

If you are not completely satisfied, please simply notify us via email of your intention at within 7 days of receipt of your parcel. Please state your order number, it makes the process quicker. Your order number can be found in the email sent out upon purchase.  We will then issue you a refund upon receipt of the item(s), subject to the terms and conditions detailed below.

NOTE: Please do not send items back to us until you have notified us of your intention to do so. 

Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.

Please be sure to return your items in the same condition as you received them. If they come back looking worn (eg. screwed up in a ball) we will assume they have been worn and won't be able to process a refund or credit note

Since most of our items are very popular (and sell out pretty fast) we ask that you please return your unworn item within 7 days of receiving your returns instruction email from us.

We have to treat every customer equally; basically, this just means every customer will get exactly the same service. We will not refund or exchange outside of our returns period, without exception. 

All items that are returned or exchanged must be unworn and in their original condition, including any packaging. If any item is damaged, soiled, perfumed or altered will not be accepted and will be sent back to you.

As a small business, we do not offer free returns and original shipping is not refundable. However, if your item is faulty, we’ll send a pre-paid envelope to you so that you can return it back to us. Orders may be returned using any method of your choice, and at your expense; we'll not be responsible for lost items. Refunds will be processed within 5-7 business days from when they are received back in our warehouse

To process your request swiftly, please include a note with your order number and whether you would like an exchange or refund. If you wish to exchange your items, remember to specify for which product, colour & size. We recommend that you tell us in your email to us so we can put the replacement item aside for you.

Any reduced-price, promotional or merchandise marked sale cannot be returned – All Sale Items are Final Sale. Cost of shipping will not be refunded.


Returns FAQ's

Incorrect & Faulty Items

From time to time,  we will make mistakes when sending out your order, but we will do my best to sort them out quickly. If we have sent you an incorrect item please email us  your order number at

If you have received a faulty item, We so sorry! We try our best to check every item before sending them out to you. Please contact us within 72 hours to inform us and we will advise you on what to do:

If you are returning incorrect items or faulty items,  we will reimburse you for the postage charge. Please use 2nd class post (not signed for, special delivery or a courier) and always get proof of postage and a receipt.

Can I exchange my order for completely different items? If you are exchanging for items with a lesser value we will refund the difference. If you would like to exchange for items with a higher value, you will need to request a refund on the original order and place a new order for the replacement items of higher value. We will refund your original purchase as soon as we receive the goods back.

How long will it take to send out my exchange items? We receive returns daily, Monday – Friday. We aim to process them within 48 hours of receipt, although it can take longer during busy periods such as Christmas and sale.

Will I be charged tax or duty on my replacement item? We will mark all replacements as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis that you have already paid taxes on the original order. If your local authorities request taxes on the replacement item, we ask that you dispute these charges with them directly.